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We had explained to him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate. We had also provided him with an article owo read about Payout ratio (RTP). The player decided to stop playing at the casino and we, therefore, rejected the complaint as per his request.
- The complaint państwa marked as unresolved since the casino did not respond owo the complaint thread and had not provided sufficient evidence.
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Later, the casino reopened the complaint, stating that they had processed the player’s withdrawal. Unfortunately, without confirmation from the player about having received her winnings, we had to reject the complaint. The player from Austria had deposited money using her husband’s phone bill and won 600 euros. However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name.
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- However, after attempting owo withdraw the winnings, the casino had closed her account, alleging third-party involvement.
- For the second half of the welcome package, you need owo wager it 30 times before cashing out.
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